Do you ship anywhere in the world?
Yes we are able to ship to most popular destinations from Mongolia. Restrictions do apply so please enquire.
Do your prices include shipping
Yes. Shipping from Mongolia to within 100 miles of most capital cities as well as the capital of the UK (London) are included in the price
What if I live outside the 100 mile zone of my capital city
In order to cover the additional costs we incur there is a small extra charge for customers that live outside the 100 mile free delivery zone.
100 - 250 miles 3% of total order amount.
250 - 350 miles 4% of total order amount.
Do Your prices Include import tax & Vat
Yes. Our prices include all import taxes & Vat. Nothing additional for you to pay.
Do I need to arrange import of my Yurt
No. We handle all paperwork and import arrangements
How will I receive my Yurt
We offer kerbside delivery to your home address
Can I pick up my Yurt
Unfortunately due to the import process we do not have local facilities whereby we can offer a pick up service.
I need a custom made cover for my yurt. Can you do this
Unfortunately this is not a service we offer.
Do you make any other yurt sizes than the one's listed on your website
Unfortunately we don't.
I have a yurt that was not made by you but comes from Mongolia, can you supply me with replacement parts
Although all yurts from Mongolia may look the same, they are not. Due to the many potential variations we are only able to supply replacements for yurts that were made by us.
I've tried calling but am not able to get hold of anyone
Mongolia is 9 hours ahead of GMT. Our workshop phone lines are not manned and we unfortunately do not have any English speaking staff on site. Please email enquires or we can schedule a time to speak.